Terms And Conditions

Updated July 25, 2020


1. ORDER CONFIRMATION

By accepting these terms and conditions, and upon confirmation of the customer’s order, a written and binding agreement is entered between the customer and parelstudios.com. Once an order is completed on parelstudios.com, the customer will automatically receive a confirmation of the purchase.

2. AGE RESTRICTION

If the customer is under 18, permission must be obtained from a parent or other person of authority.

3. PAYMENT

parelstudios.com accepts VISA/Dankort, VISA Electron, MasterCard, Maestro. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to parelstudios.com, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorized sources from accessing customer information. parelstudios.com does not store customer credit card information after completing the transaction.

The amount will not be withdrawn from your card until your order has been dispatched.

All prices include Danish VAT. Prices are without shipping costs or other services that parelstudios.com may offer. parelstudios.com reserves the right to change prices at any time. On parelstudios.com prices are shown in Euro (EUR).

4. LOCAL LEVIES

Please note that local import duties vary by country and region. These taxes are to be paid by the customer.

5. VAT EXEMPT PURCHASES (FOR CUSTOMERS OUTSIDE OF THE EU)

When shopping from outside the EU the VAT (25% of total price) will be removed automatically in the checkout process when the shipping country is selected.
Prices do not include payment or delivery charges.
The VAT (25% of total price) is removed because customers outside the EU risk paying local import taxes. These charges are the responsibility of you, the buyer, and are set by local tax authorities in your country.

U.S. tax and duty
parelstudios.com can send orders to the U.S. for 800 USD free of taxes and duty per shipment, due to the increase in U.S. de minimis.

6. RETURN RIGHTS

As a consumer, when you buy from us, you have a 14-day cooling-off period, in which you have the right to cancel the purchase.

This cooling-off period expires 14 days after the day on which you received your goods. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.

The period means that you have 14 days after receiving the goods to let us know that you want to cancel the purchase.
You can return an item by sending an e-mail to info@parelstudios.com
You cannot cancel the purchase by refusing to receive the goods, unless you inform us at the same time.

RETURN PART OF THE PURCHASE

If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order.

RETURNING THE GOODS

When you have informed us that you are returning your purchase, you have 14 days from you receive instructions to return the goods to us. Please be aware that return costs are the responsibility of the customer. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by PAREL STUDIOS.

We strongly advise your return shipment to have a tracking number.

THE STATE OF THE ITEM WHEN YOU RETURN IT

If the value of the item is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the item and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the item, and in certain cases this may mean that nothing will be refunded.

We recommend that you return the item in its original packaging.
If the original packaging is missing, it may reduce the value of the item.

REFUND OF THE PURCHASE SUM

If you cancel or return a purchase, you will get your money back. If the value of the item is reduced, we will deduct the amount you are liable for.

We will transfer the money by the same method of payment which you used for the purchase, unless otherwise agreed.
We may hold back the payment until we have received the item, unless you send documentation that you have returned it.

7. CLAIMS

When you trade with us as a consumer, the Danish Sale of Goods Act applies.
This means that all items bought on parelstudios.com have a 2-year manufacturing warranty. You must make your complaint within a “reasonable time” after you have discovered a defect. If you complain within two months after discovering a defect, it will always be regarded as within a reasonable time.
Please start by send us an email at info@parelstudios.com with as many details as possible about the defect. Remember to include your order number and a few pictures of the faulty item.
We will try to resolve any issue with a faulty item and process your claim as quickly as possible.
If your claim is approved, it means that you may either have the right to get the item repaired or replaced. In some cases, we will refund the money or make a reduction in the original price, all depending on the specific situation.

8. SHIPPING

Shipping charges are calculated exactly based on country, shipping provider, shipping method and weight, to make sure that you always pay as little as possible for your shipping.

PAREL STUDIOS dispatches orders with GLS, PostNord and EMS Express depending on availability and your preferences.

All packages are insured and have a tracking number.

When an order is dispatched, you will receive an e-mail containing the tracking number for your package. In some cases this may be caught by your junk filter, so please make sure to check before contacting us.

Additional transit time may occur when shipping to offshore islands.

All enquiries regarding shipping please use info@parelstudios.com

parelstudios.com reserves the right to request additional shipping costs from the customer on orders for multiple items.

Delivery times are specified for each shipping option during checkout.

We strive to offer the best and fastest possible service and dispatch goods on working days. Some delays may be experienced during sales and public holidays.

Additional transit time may occur when shipping to offshore islands. parelstudios.com cannot accept responsibility for orders that are delayed in customs.

9. PRIVACY

parelstudios.com treats customer information with the utmost respect and integrity. No information will be disclosed to third parties. Read more.

We need the following information when you trade with us:
Name, address, telephone number and e-mail address.

We register and pass on the personal details which are necessary to deliver the goods to you.

Personal data is registered with PAREL ApS and is kept for five years, after which the details are deleted.

In addition, we work with a number of other companies who store and process data. These companies process the data exclusively on our behalf, and must not use them for their own purposes.

We work only with processors of data in the EU or in countries where your data will be given adequate protection.
On parelstudios.com the company responsible for data is PAREL ApS.

You are entitled to be told what details about you we process.
If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your personal data if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You can also contact us if you believe that your personal data are being processed in a way that is against the law. You can also write to us at: info@parelstudios.com.

10. WHERE YOU CAN COMPLAIN

If as a consumer you want to complain about your purchase, please contact info@parelstudios.com If you do not succeed in finding a solution, you can send a complaint to the Centre for dealing with complaints at:

Center for Klageløsning
Nævnenes Hus
Toldboden 2
DK-8800 Viborg
naevneneshus.dk

If you are a resident of a country outside Denmark, you can complain to the EU Commission’s online complaints portal here: http://ec.europa.eu/odr

11. COMPANY INFORMATION

parelstudios.com is the official online shop for PAREL ApS. PAREL ApS is governed by Danish law and registered in Denmark at:

PAREL ApS
Islands Brygge 34C
2300 København S
CVR: 41 30 76 84

Email: info@parelstudios.com