SHIPPING

Shipping charges are calculated exactly based on country, shipping provider, shipping method and weight, to make sure that you always pay as little as possible for your shipping. PAREL STUDIOS dispatches orders with GLS, PostNord and EMS Express depending on availability and your preferences. All packages are insured and have a tracking number. When an order is dispatched, you will receive an e-mail containing the tracking number for your package. In some cases this may be caught by your junk filter, so please make sure to check before contacting us. Additional transit time may occur when shipping to offshore islands. All enquiries regarding shipping please use info@parelstudios.com

DELIVERY TIMES

We strive to offer the best and fastest possible service and dispatch goods on working days. Some delays may be experienced during sales and public holidays. Additional transit time may occur when shipping to offshore islands. PAREL STUDIOS cannot accept responsibility for orders that are delayed in customs.

SHIPPING DESTINATIONS

Europe: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland. World: Canada, United States.

FREE SHIPPING

Denmark: Free shipping on all orders. Europe: Free shipping on orders over €100 Northern America: Free shipping on orders over €150 Rest of the world: Free shipping on orders over €200

RETURN POLICY

As a consumer, when you buy from us, you have a 14-day cooling-off period, in which you have the right to cancel the purchase. This cooling-off period expires 14 days after the day on which you received your goods. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item. The period means that you have 14 days after receiving the goods to let us know that you want to cancel the purchase. You can return an item by sending an e-mail to info@parelstudios.com You cannot cancel the purchase by refusing to receive the goods, unless you inform us at the same time. If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order.

THE STATE OF THE ITEM WHEN YOU RETURN IT

If the value of the item is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the item and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the item, and in certain cases this may mean that nothing will be refunded. We recommend that you return the item in its original packaging. If the original packaging is missing, it may reduce the value of the item.

RETURNING THE GOODS

When you have informed us that you are returning your purchase, you have 14 days to return the goods to us. Please be aware that return costs are the responsibility of the customer. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by PAREL STUDIOS. Below you will find links where you can easily purchase return labels from our shipping provider. You are of course welcome to use alternative shipping providers and methods of your own choosing. We strongly advise your return shipment to have a tracking number. Please fill out a return slip and place it in the package with the items you are returning. If you use our provider on the links below you will get a return slip after checkout. If you use alternative shipping you can get a return slip here. Denmark: GLS | PostNord Germany: GLS Netherlands: PostNL

REFUNDS

If you cancel or return a purchase, you will get your money back. If the value of the item is reduced, we will deduct the amount you are liable for. We will transfer the money by the same method of payment which you used for the purchase, unless otherwise agreed. We will hold back the payment until we have received the item.

CONTACT

If you have any sort of enquiries, please fell free to contact us. Questions regarding products will be answered as soon as possible. You are also more than welcome to drop us a line if you have comments or just like to say hello. Customer Service Monday to Friday 9am - 5pm We can be reached by email on info@parelstudios.com or you can use our contact form here.